2023-10-24 19:18 UTC: We're pleased to inform you that a bugfix has been successfully deployed to address the Azure AD login issues on our website. You should now be able to access the lette.io console without any difficulties. Should you encounter any lingering problems, please don't hesitate to contact us at hello@lette.io. Our team is standing by to assist you.
2023-10-24 12:44 UTC: We'd like to inform you that we're currently addressing login issues on our website interface, which have arisen due to recent changes in Microsoft's login mechanism. Rest assured, our team is actively working on resolving this issue. We're pleased to inform you that our proxy service remains fully operational without any disruptions.

Privacy Policy

1. Introduction

Welcome to Raphael Bicker Services, a provider of IT services for businesses and individuals. We are committed to protecting the privacy of our clients and ensuring that their personal data is handled in accordance with the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use, and protect the personal data of our clients when they use our services.

In order to provide our services, we may collect personal data from our clients, such as contact information, financial information, and technical data. We use this data to provide, improve, and personalize our services, as well as to communicate with our clients and manage our business operations.

By using our services, you consent to the collection, use, and disclosure of your personal data in accordance with this privacy policy. If you do not agree with the terms of this privacy policy, please do not use our services.

2. Personal Data Collected

We may collect the following types of personal data from our clients in order to provide and improve our services:

  • Contact information, such as name, email address, and phone number
  • Financial information, such as credit card details, billing address, and payment history
  • Technical data, such as IP addresses, browser type, and device information
  • Data related to the services provided, such as service configurations

We collect this data through various means, including but not limited to, when clients fill out forms on our website, when they create an account, when they purchase our services, when they use our service, when they subscribe to our newsletter, or when they contact us for support.

Please note that all passwords are stored encrypted, using a strong encryption algorithm.

3. Data Storage

We store personal data on secure servers located in central Europe. We also use third-party service providers for data storage, cloud computing, payment processing and website usage analytics. All of our third-party providers are compliant with the General Data Protection Regulation (GDPR) and are contractually bound to implement appropriate technical and organizational measures to protect personal data and are only allowed to process personal data in accordance with our instructions.

We retain personal data for as long as necessary to provide our services or as required by law. We review our retention policies regularly and delete personal data that is no longer needed.

4. Data Security

We take the security of our clients' personal data seriously and have implemented a variety of measures to protect it from unauthorized access, use, and disclosure. These measures include:

  • Implementing strict access controls to ensure that only authorized personnel have access to personal data
  • Encrypting sensitive data both in transit and at rest
  • Regularly monitoring and auditing our systems and networks to detect and prevent unauthorized access or breaches
  • Implementing an incident response plan in case of a data breach
  • Regular security training for employees to ensure they understand the importance of data protection and how to handle personal data securely

We also require our third-party providers to implement appropriate technical and organizational measures to protect personal data and are only allowed to process personal data in accordance with our instructions.

5. User Rights

In accordance with the General Data Protection Regulation (GDPR), data subjects have the following rights:

  • The right to be informed about the collection and use of their personal data
  • The right of access to their personal data
  • The right to have their personal data rectified if it is inaccurate or incomplete
  • The right to have their personal data erased (the "right to be forgotten")
  • The right to restrict the processing of their personal data
  • The right to data portability, which allows data subjects to obtain and reuse their personal data for their own purposes across different services
  • The right to object to the processing of their personal data
  • The right not to be subject to automated decision-making, including profiling

If you would like to exercise any of these rights, please contact us at hello@lette.io. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Changes to this Privacy Policy

We may update this privacy policy from time to time. We will post any updates on this page and encourage you to review the privacy policy periodically.

This privacy policy was last updated on January 4, 2023.

7. Contact details

If you have any questions about this privacy policy or the information we collect about you, please contact us at:
Raphael Bicker Services
Ebenstrasse 7
CH-6048 Horw
Phone: +41 76 501 64 23
Email: raphael.bicker@raphaelbicker.com